AI Technology

AI in the Contact Center

Contact center agents can serve a greater number of customers in less time and with better results when using Communications Automation with Generative AI.

 

Automation creates efficient employees who offer better service to customers by leveraging unique data insights to personalize the experience.

 

Agentic AI takes the interaction to the next level. Acting on behalf of your organization, Agentic AI agents can autonomously makes informed decisions, and take action to complete complex goals without human collaboration. 

AI for Sales Teams

Real-time AI call transcription gives sales teams the ability to capture a summarized call transcription and update it in the CRM or use CRM integration to automagically update the call transcription into the CRM. Free up sales teams time for human to human interactions.

AI for Cybersecurity

Use AI to detect and respond to cybersecurity threats in real-time. Automate IT support to handle internal technical issues, reducing the burden on IT teams.